With it’s advanced bar code reading technology and face-up reading design, the Access equipment demonstrated its ability to significantly reduced the passenger processing time when compared with last generation BGRs and other devices on trial. When aggregated over an agent boarding a full flight, the saving can run into minutes.
Susanne Hermann, Stuttgart Airport’s manager traffic operations, comments: “SITA’s thorough evaluation of different products made this decision a relatively easy one – there was a very clear preference for the Access BGRs and keyboards based on their real-world performance. They are very fast, easy to use and read bar codes reliably from mobile phone screens or paper boarding passes. Feedback from the airlines and from agents was very positive.”
85 Access boarding gate readers and 238 keyboards were installed as part of the refurbishment project.