Saving time, improving the customer experience and guaranteeing the quality of information have all been drivers of this change for Vodafone. Unlike other products on the market which require applications to be installed on each PC, Vodafone were delighted with the keyboard emulation functionality of the Access-IS device. This allowed it to work seamlessly (and with no additional integration) with their cloud based thin clients system.
The benefits delivered by the OCR316e for new Vodafone customers include; shorter waiting times, a faster account creation process and the elimination of the errors found when information is entered manually. For Vodafone, the streamlining of the process allows their staff to spend their time delivering high quality customer service.
The OCR316e is a compact and robust USB OCR reader designed to capture customer information quickly and reliably from a variety of sources for use in the KYC (Know Your Customer), age verification and check-in process. The track length and single slot design is optimised to ensure that passports and ID cards are correctly aligned for consistent and accurate reading. The OCR decoder has an advanced recognition engine that provides highly accurate and fast document reading.
The OCR316e bidirectional reader can read Machine Readable Passports (MRP), Visas (MRV), US and international resident permits as well as European and other national ID cards conforming to ICAO 9303 & ISO/IEC 7501-1 (2 and 3-line MRZ). It will also read the new ISO/IEC 18013-1 driving licences (1-line MRZ). Its three-track MSR allows it to read credit and debit cards, loyalty cards and frequent flyer cards as well as MRZ documents.
Erion Rapo, Client Infr. & Service Desk Sn. Engineer, Vodafone Albania Sh.A., commented, “This was the only keyboard emulating card reader which was practically useable for Vodafone.” He continued, “The installation of these devices has helped our store modernisation programme and delivered improvements to our new customer experience.”
Access-IS is at the forefront of the development of innovative electronic systems; specialising in image processing, RFID/NFC technology, barcode reading and specialist keyboards. Access-IS are dedicated to manufacturing innovative products designed to accurately capture and transfer information into electronic systems.
Access-IS is the market leader in the Airports & Airlines sector with rapid growth in the Identity & Security and Transportation & Ticketing sectors over the past few years. The Company now boasts a very large install which sees Access-IS products in daily use in over 72 countries. In addition to our specialist custom keyboards, which are now the ‘de-facto’ standard for some of the largest banks, airlines and retailers in the world, the product range includes boarding gate readers, a wide range of document readers for ID document capture & scanning and ticket readers for ground transport & access control.
Access-IS ID & Security products are designed to read e-Passport, e-ID and e-DL for governmental and commercial applications. From the world’s smallest OEM OCR reader to our advanced full-page passport reader, we have a product for every application; Border Control, Immigration, Document Issuance, Law Enforcement, Banking, Retail, Data Capture, KYC or Anti-Money Laundering and Age Verification.
Accredited to ISO9001:2008 and with a track record stretching back 30 years, Access-IS continues to guarantee the highest standards of design and quality with its dedicated Research and Development team based in the UK and the vast majority of its products manufactured in the UK with only the highest quality materials and techniques.
Media Contact Information
Andrew Covey, Access-IS
Tel: +44 (0)118 966 3333
Vodafone Albania Sh.A.is part of Vodafone Group Plc – a global telecommunications leader. Vodafone is ranked as the seventh most valuable brand in the world. Vodafone is present in more than 30 countries and partners with other networks in over 40 countries.
Vodafone was introduced in Albanian market in August 2001 through one of the fastest network rollouts in the world, building in the experience of Vodafone networks all over the world.
Vodafone Albania is the first operator that introduced the 3G technology in Albania in January 2011. Currently Vodafone covers 99% of population with its 3G network.
Vodafone Albania has a network of 139 shops across the country providing services 7 days a week. Vodafone Albania shops offer products and services, handsets and accessories and technical assistance.